Shopper Research
Own every inch of the last mile.
Create impactful packaging design, effective merchandising strategies and engaging shopping experiences that drive sales.
Mobile Eye-tracking Glasses determine what grabs and maintains your shoppers attention in-store. Galvanic Skin Response (GSR) measures their level of emotional engagement, while Electroencephalography (EEG) can be used to understand the strength of their underlying motivations, purchase intent and engagement levels achieved throughout their shopper journey.
Actionable Insights
We convert biometric data into practical insights that enhance your in-store shopper marketing strategies. Insights that help you understand and influence the shopper decision-making process and ensure that the in-store experience is an emotionally engaging one. We also optimise the visual salience (standout) and appeal of your products packaging; promotional and merchandising activities.
Real Time Gaze
Behaviour
Real-time gaze replays from mobile eye-tracking glasses give you the ability to see through the eyes of your shoppers, investigate what grabs and maintains their attention and understand how a store, aisle and/or shelf is navigated, both visually and behaviourally.
Heat Maps
The visualisation of aggregated attention tells you what the key focal areas are when shoppers approach and browse a specific category. This enables you to investigate how different types of information are used during the decision making process, such as the influence of the products packaging, promotional and pricing information, and the on-shelf placement thereof.
Shopper Journey Mapping
Biometric and neurofeedback measures provide an understanding of both the emotional and motivational drivers behind shopper behaviour during the in-store shopping experience. From the consumers' store approach through to the check-out counter, you can get a second-by-second account of their entire in-store experience, identify the shopper pain points as well as uncover previously unexplored cross-sell and up-sell opportunities.
Galvanic Skin Response
An aggregate view of the levels of emotional engagement experienced by shoppers during specific shopping tasks, or within certain product categories, provides insight into the various in-store activities that are resulting in high customer engagement so that these can be enhanced.
Customisable
Study Design
You can tailor the Consumer Neuroscience technologies you want to include in your study to meet your research objectives, budget and the depth of insight required.
GSR
(Galvanic Skin Response)
In-store
Eye-Tracking
EEG
(Electroencephalography)
If you're still thinking,
"Why should I?" then read on.
How a customer experiences your store will determine what they buy, how much they buy, and if they will ever buy again.
From store design and layout to the optimal placement of promotional point-of-sale and pricing materials, retailers and FMCG brands have an array of tools at their disposal. When applied correctly, they can move almost any product. When used incorrectly, they can turn even the most enticing product into an invisible statue.
When you know how your customers visually navigate your store, what role your pricing and promotional activities play in their purchase decisions, what their actual shopping experience is from both an emotional and cognitive perspective, you can then begin to sharpen these in-store tools.
We enable you to experience your outlet through the eyes of your customers and consumers, understand what grabs their attention and what influences their final purchase decision. By understanding the motivational drivers behind your shoppers behaviour you can make more informed business decisions regarding what products to stock, how best to merchandise and promote them, and ultimately ensure that a larger basket of goods reaches the checkout counter each and every time.
Isn’t it time you truly owned the last mile?
Get in touch and you will.
