Chabot User Experience Testing
Drive Engagement, Deliver Results.
Gain actionable insights for the design and optimisation of your chatbot user experience using consumer neuroscience. Biometric technologies allow you to determine what grabs and maintains attention, measure emotional response, and create the optimal cognitive flow and engagement throughout the user journey. Our consumer behaviour research focuses on delivering strategic and tactical insights that solve your business challenges.
If you're still thinking,
"Why should I?" then read on.
Are you leveraging technology to develop a Chatbot to service your consumers and customers in the most effective and efficient way?
Have you considered how human your human computer interface should be? What personality should it have? It’s tone and manner? Should it use emoji’s, shorthand text and local colloquiums to communicate? All of these factors will determine how your customers engage with it, the level of service they receive and ultimately how they will experience your brand.
Through in-depth user testing, we can ensure that your Chatbot not only provides the most seamless service to your customers and consumers from a user interface and user experience perspective, but it does so in the most emotionally engaging and relevant way for your brand.
Ready to chat to about it?